Walhalla Water & Sewer Department
Welcome to the City of Walhalla Water and Sewer Department. We are dedicated to providing our residents with clean, safe drinking water and reliable utility services. Use this page to manage your account, pay your bill, review water quality reports, and stay updated on city infrastructure projects.
AI to help me build Important Announcements (Water warnings, etc) Here
Pay My Bill
Start / Stop Service
Report An Issue
View Fee Schedule
Need to Report an Issue?
For Water Emergencies (After Hours / Weekends) please call (864) 499-4162
For Non-Emergencies, please use our online Report An Issue form.
City Mains vs. Private Lines: The City is responsible for the water service line from the street main up to and including the meter. Customers are responsible for the line running from the meter to the house (including personal pressure regulators). If you suspect a break on the City’s side, call 864-638-4343, ext. 2.
Account Management & Billing
Start, Stop or Transfer Service
All account changes or applications for new service must be done in person at City Hall with a valid photo ID.
📍 Visit us at: 206 N Church St, Walhalla, SC Note: For your security, we cannot process name or address change requests over the phone or via email.
Ways to Pay Your Bill
- Online: Visit our secure Water Bill Pay portal.
- By Phone: Call (864) 638-4343, ext. 1 or 1 (844) 712-2843.
- In Person: Stop by 206 N Church St (please bring your bill).
- Automatic Bank Draft: Sign up in person at 206 N Church St with a voided check.
- Mail: Use the return envelope and payment slip included with your bill.
- Night Deposit: Drop your payment slip and check in the drop-box located at the corner of 206 N Church St.
Understanding Your Charges
All metered customers pay a monthly base rate (determined by whether you are inside or outside City limits) plus a usage charge per 1,000 gallons. The base rate covers infrastructure maintenance, meter billing, and fire hydrants, which means a minimum bill is generated even if no water is used.
Note: A $3 base rate increase went into effect July 1, 2024. This directly funds a new three-person maintenance crew to repair mains and protect our water reliability.
Troubleshooting: High Bills & Leaks
If your bill is unusually high, you likely used more water the previous month (summer watering, houseguests, pools) or you have a hidden leak. You can check for leaks by following these steps:
- Turn off all water inside and outside: Make sure every faucet, hose, and water-using appliance is completely shut off.
- Check your water meter: Locate your meter and write down the current reading.
- Wait two hours: Do not use any water during this window.
- Check the meter again: If the meter has advanced, you have a leak somewhere on your property.
The Silent Toilet Leak: Toilets are the biggest culprits for high bills. Put a few drops of food coloring in the toilet tank and wait 20–30 minutes. If the color seeps into the bowl, your flapper valve is leaking and needs replacement.
Troubleshooting: Discolored Water
Water line flushing (done monthly on dead-ends, and by the Fire Dept every October) or main breaks can stir up sediments. Here is how to diagnose discolored water:
- White or Cloudy Water: Caused by harmless trapped air bubbles, especially in winter. Let a glass sit for a few minutes; it will clear from the bottom up.
- Brown/Yellow (First draw only): Caused by aging galvanized plumbing inside your house. Run the tap for a few minutes until clear.
- Brown/Yellow (Constantly): Iron sediment from the City’s cast-iron mains, usually stirred up by hydrant testing or a break. Wait 30–40 minutes, then run the cold water in your bathtub for a minute or two. Avoid doing laundry until it clears.
- Brown/Yellow (Hot tap only): The issue is inside your hot water heater. Consult a plumber or your manual to drain and flush the unit.
Water Quality & Compliance
We are committed to transparent safety standards.
- Annual Water Quality Reports (CCR): View our past reports detailing where your water comes from and how it meets EPA standards.
- EPA Water Information Survey: The EPA requires us to inventory all service line materials to check for lead and copper. Please complete the mandatory survey via our online portal.
- Cross-Connection Control Program: We partner with HydroCorp to inspect commercial and residential backflow preventers, mandated by the SC Department of Environmental Services to keep contaminated water out of the public supply.
City Projects & New Tap Availability
We are actively investing in the future of Walhalla’s infrastructure. In August 2024, the City Council adopted “A Way Forward: Water Strategy,” encompassing a $2.47 million line upgrade on Hwy 11 and $10 million in upcoming sewer and pressure improvements. We are also upgrading 6,000 aging water meters to modern technology that will provide early leak detection.
🚫 Current Restrictions on New Water Taps
Due to current capacity limits, the City of Walhalla cannot provide new water tap connections in the following locations at this time. Please verify service availability with us prior to construction:
- Hess Highway to Oak Grove and Mountain Road
- Oak Grove to Doyle Street
- Country Junction to Wolf Stake Church Road
- Country Junction to Safety Harbor
- Wolf Stake Road to Pickens Highway
- Old Station Road from Pickens Highway to Heritage Farm
- Heritage Farm Road
- Pickens Highway to Keowee School Road
- Keowee School Road to Evatt Road
- Crooked Creek to Hickory Club Subdivision
- Stamp Creek Landing to New Cut Road
- All of Stamp Creek
- Winstead Road to North Highway 11
- Fowler Road
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One of the most common additions people make to their cars in order to keep the heat out is a windshield visor. Cars become warm in the summer because direct sunlight enters in through the windows. This is why we park in the shade whenever we can. Since the largest windshield.In fact, wind is becoming cheap enough in many places in the U.S. and around the world to compete effectively with fossil fuels.
One of the most common additions people make to their cars in order to keep the heat out is a windshield visor. Cars become warm in the summer because direct sunlight enters in through the windows. This is why we park in the shade whenever we can. Since the largest windshield.In fact, wind is becoming cheap enough in many places in the U.S. and around the world to compete effectively with fossil fuels.